FAQs, terms
& privacy

Choose a bike and tap Buy on WhatsApp. Your details and the bike you chose are sent to Nico, but nothing is bought yet. Nico confirms availability and sends you a pro forma invoice setting out the bike, colour, total price, any delivery cost and the payment details. The sale goes ahead once you accept the invoice and pay. You can review, change or cancel your request any time before you pay. No payment is taken on this website.

Prices are in South African Rand and include VAT. Prices for new Kayo, Lifan, Zontes and Kiden bikes follow the official South African distributor's recommended retail price at the time of listing. We update prices when the distributors change them, and the price on your pro forma invoice is the price you pay. Delivery, registration and licensing costs are not included unless your invoice says so.

Payment is made by EFT into the bank account shown on your pro forma invoice. We'll never ask you to pay into a different account by WhatsApp or SMS. If banking details are ever changed, phone Nico on 083 413 8688 to check before you pay. Card payments are accepted in store.

Finance is available on brand-new bikes only, not on pre-loved bikes. Mechanix@Bay is not a credit provider. Finance is offered through registered third-party credit providers and is always subject to their credit assessment and approval, in terms of the National Credit Act 34 of 2005. Ticking "ask about finance" is only an enquiry. It is not a credit application and does not commit you to anything.

Yes, we deliver anywhere in South Africa. Delivery is for the buyer's account. Nico will quote the delivery cost and the expected delivery date on your pro forma invoice before you pay. Ownership and risk pass to you when the bike is delivered or collected.

Yes. If you bought a bike without coming into the showroom (through the website, WhatsApp or email), the Electronic Communications and Transactions Act gives you the right to cancel within 7 days of receiving the bike, without a reason and without penalty. The bike must be returned, and the only cost you carry is the direct cost of returning it. We refund the full amount you paid within 30 days of cancellation. To cancel, WhatsApp or email us within the 7 days. This right does not apply to bikes bought in person at the showroom.

New bikes carry the manufacturer's or importer's warranty. These are shown on each bike's page where the importer publishes them, for example Lifan (3 years / 30 000 km standard, 6 months / 15 000 km commercial) and Kiden (2 years / 20 000 km on 125cc road bikes). Warranty conditions, such as having services done on time, are set by the importer.

As well as any manufacturer warranty, the Consumer Protection Act 68 of 2008 gives you an implied warranty of quality. If a bike is defective or not fit for its normal purpose, you may return it within 6 months of delivery and choose a repair, replacement or refund. This also applies to pre-loved bikes, taking their age and condition into account, and nothing in our terms takes away these rights.

Photos and specifications of new bikes come from the official distributors. Colours may look slightly different on screen, and manufacturers may change specifications. We'll confirm the exact model, colour and specification on your invoice. If anything important differs from what you were shown, you don't have to go ahead.

Yes. Send us photos and details and we'll make you an offer. Any trade-in value is confirmed in writing on your invoice after we've seen the bike.

No. Under the Consumer Protection Act, a business can't sell to consumers voetstoots. We tell you about any known defects or wear in writing before you buy. Your 6-month implied warranty of quality still applies, taking the bike's age, mileage and condition into account.

A roadworthy certificate is needed to register a used road bike in a new owner's name. Your invoice will state whether the roadworthy and the change of ownership are included in the price.

You leave your bike on our showroom floor and we show it to buyers in store and on this website. You only pay commission if it sells. Before your bike goes on the floor, we agree the asking price, the commission and how long it will be displayed, and we confirm these to you in writing. You can take your bike back at any time before it's sold.

Your South African ID or passport, the bike's registration certificate or other proof that you own it, and all keys. If the bike is still financed, bring a settlement letter from the finance company. Like all dealers in second-hand goods, we are required by the Second-Hand Goods Act 6 of 2009 to record the seller's identity and the bike's details, and to check that the bike isn't reported stolen.

Yes. As required by section 15 of the Consumer Protection Act, we give you an estimate of the work and cost before we start. You can also set a maximum amount you're willing to spend. We won't go over the approved amount, or do any extra work, without first asking you. When we find something extra, we explain it and send photos so you can decide. Diagnosis and preparing a quote cost from R380. We'll confirm the exact fee with you before we start.

Yes. Under section 57 of the Consumer Protection Act, new or reconditioned parts we fit, and the labour to fit them, are guaranteed for 3 months or 10 000 km, whichever comes first, after the work, or longer if the part manufacturer gives a longer warranty. This doesn't cover damage from accidents, misuse, racing or normal wear and tear, and it doesn't reduce your rights under the Consumer Protection Act. If something isn't right after a service or repair, bring the bike back and we'll look at it.

Yes, just ask. Replaced parts are yours unless they have to be returned to a supplier under a warranty or exchange arrangement, in which case we'll tell you first.

We'll WhatsApp or phone you when your bike is ready. Payment is due on collection. Please collect your bike promptly once it's ready. Any storage fees are agreed with you when you book your bike in, so there are no surprises.

While your bike is in our care, it's covered by our insurance for fire, theft and defective workmanship. Anything else is for your own insurance, and racing or track use must be covered by your own insurance. We recommend keeping your bike insured while it's with us.

Ask when you book. We'll tell you whether we can collect, and what it costs, before we fetch the bike. While your bike is on our trailer, we take care of it as we would in the workshop.

No. Unless a model is registered and licensed for road use, it may only be ridden off-road on private property where you have permission. This includes most Kayo dirt bikes, pit bikes, quads, side-by-sides and electric kids' models. Riding an unregistered bike on a public road is against the National Road Traffic Act 93 of 1996.

In South Africa you need a valid motorcycle learner's licence or driving licence. Code A1 covers motorcycles up to 125cc, and code A covers motorcycles over 125cc. Road bikes must also be registered, licensed and roadworthy. We're happy to explain the process when you buy.

Always wear an approved helmet and proper protective gear, and make sure children ride a bike that suits their age, size and ability, with adult supervision. Check the manufacturer's age and weight recommendations, such as the 30 kg rider limit on the Kayo eA50. Off-road riding carries a real risk of injury. Please ride within your ability.

Mechanix at Bay (Pty) Ltd, trading as Mechanix@Bay (registration number 2022/538130/07), 21 Industrie Road, Die Voorbaai, Mossel Bay, is the responsible party. Our director, Nico (WNF) Strydom, is the Information Officer and can be contacted at mechanixatbay@gmail.com or 083 413 8688.

Only what you give us through our forms, WhatsApp, phone or email: your name, cell number, email address, area or delivery town, and details about your bike, such as make, model, year, mileage, photos and the work needed. For Park & Sell and trade-ins, we also need your ID and proof of ownership, as required by law.

We use this information only to respond to you, book and carry out work on your bike, prepare quotes and invoices, sell or deliver a bike, arrange finance if you ask for it, meet our legal duties such as tax and second-hand goods records, and handle warranty claims. We do not sell your information. We don't send you marketing messages unless you've agreed to receive them, and you can opt out at any time.

The booking, buying and Park & Sell forms on this website don't store your information on our website. When you tap send, they open WhatsApp on your own phone with a pre-filled message, and the information is only shared with us when you send that message. WhatsApp is run by Meta Platforms and may process your information outside South Africa under its own privacy policy. If you'd rather not use WhatsApp, you can phone or email us instead.

Only where needed for the service you asked for. For example, a finance company if you apply for finance, a courier for delivery, a manufacturer or importer for a warranty claim, our accountant, or authorities where the law requires it, such as SAPS for second-hand goods records. Anyone we share it with must keep it confidential.

We keep your information only for as long as we need it for the purpose you gave it, or as long as the law requires, for example tax and second-hand goods records. After that we delete or destroy it. We take reasonable steps to keep it secure, such as protected devices and accounts.

You may ask us what personal information we hold about you, and ask us to correct or delete it. You may also object to us using it, or withdraw your consent, for example to marketing. Contact our Information Officer at the details above. If you're unhappy with how we've handled your information, you may complain to the Information Regulator: inforegulator.org.za.

This website doesn't use advertising or tracking cookies. It loads fonts from Google Fonts and shows a Google Maps map on the contact page. These services may receive your device's IP address and set their own cookies under Google's privacy policy. Links to Facebook, Instagram and Google reviews take you to those platforms, which have their own privacy policies.

By using this website you agree to these terms. We work to keep stock, prices and specifications correct and up to date, but stock can sell quickly. A listing is not a reserved bike until Nico confirms it. These terms don't limit any rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Kayo, Lifan, Zontes, Kiden, BMW, Honda, Yamaha, Suzuki, Kawasaki and the other brand names and logos on this site belong to their owners. We use them only to show which bikes we sell or work on. Mechanix@Bay is an official Kayo dealer. Our BMW work is done as an independent workshop, and we are not affiliated with or authorised by BMW. New-bike photos and specifications come from the official South African distributors. Workshop photos are our own.

Reviews shown on this site are taken from our public Google Business Profile and linked to the original listing. They show what individual customers experienced and aren't a promise of a particular result.

Nothing on this website limits liability that can't be limited by law, including under the Consumer Protection Act. Otherwise, information on this website is general and may change. Please confirm important details with us before you rely on them.